NOC / SOC Solution

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What is a Network Operations Center and is it Time for You to Have One?

A Network Operations Center, or NOC, is a centralized location where IT Technicians and engineers directly support the efforts of remote monitoring, managing, updating, and repairing your IT infrastructure. NOC teams and locations are used by both in-house teams and remote managed support teams/managed service providers. This can be done for your own onsite hardware, for remote cloud resources, along with hybrid cloud, both public and private.

Why Chose ECXSystems NOC Services Solution

We Have the Experience to Help You Succeed

Contact us today to learn more about how our Operations Center services can help your business!

Network Operations Center Solution - ECXSystems - Managed IT Services

What is typically covered in a NOC agreement?

  • Routers and Firewalls
  • Network Switch Equipment
  • Power Resources
  • Servers and ancillary devices
  • Data / Storage arrays
  • Disaster Recovery and Backups
  • Wireless and Access Control
  • Physical Servers
  • Virtualized Solutions

What else can NOC services include?

  • Software Packages
  • Database Management Systems
  • Document Management
  • Chief Technology Officer Consultation
  • SOC Solutions (Security Operations Center)
  • Email Systems
  • Soft Infrastructure like Sharepoint and Service Now Solutions
  • Equipment Lifecycle Management
Security Operations Center Solution - ECXSystems - Managed IT Services

Tier 1

Monitoring – Maintenance

Typical Equipment Covered:

Routers and Switching

Firewalls

VPN’s LAN/WAN

Wireless AP’s

MPLS

Backup

DRaaS Infrastructure

Physical Servers

All VM’s

Includes Monitoring and alerting

CTO World View 2HRs/YR

Tier 2

Tier 1 Included + Capped Remediation

Typical Tier 2 Services:

Respond to Issues and acknowledge and inform client

Respond to issues and correct them within 1 hour

“Fix the common stuff”

Capped hours at a predetermined level

CTO Review of significant actions

Tier 3

Tier 2 Included + Advanced Remediation

Typical Tier 3 Services:

Advanced Solution with a pre-determined level of effort

We fix it

Plan the Future

Full Annual CTO Review

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